FREQUENTLY ASKED QUESTIONS
AND OUR ANSWERS...
We’ll do our best to answer the
most frequently asked questions (FAQ).
If your question is not answered here, please feel free to email us after you’ve read this section.
Q: Is my shopping experience Safe?
A: Shopping on our site is safe! When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.
Q: How do I pay for my purchase?
A: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, BANK AND CHECK. Once you’ve completed the online form you will be sent an email to confirm your purchase. CD's are shipped out on the next business day by Air Post and there's never any shipping or handling charges with Armorial Gold. If you choose to download your purchase your user name and password will be emailed to you, once your order is confirmed.
If you don't want to use a credit card you can send payment through any Western Union office in your City, or you can also send payment by Bank Transfer also known as a Wire-Transfer, where funds are transferred from your Bank to ours.
Q: Do you offer special Bundle pricing?
A: Yes. If you wish to purchase more than one title, a special bundle price may be available to you. EMAIL the office and tell them which titles you want to buy and they'll let you what your best bundle price would be.
Q: Can you review the Gold Collection Bonuses?
A: Here are the main features:
BLAZON WEBSITE: Armorial Gold has a special Blazons website accessed by password. Blazons are heraldic Descriptions of Coats of Arms. The database is searchable by surname and includes some 62,000+ blazons. It features blazons from England, Scotland, Ireland and Wales. It is the largest English searchable blazon site on the internet. As a special Bonus, Armorial Gold Collection members get free access. It’s a wonderful feature!
BONUS ART: An Armorial Gold Exclusive...this is likely our most popular special feature. Every month you can visit a special AG site and download 20-40 newly drawn art images. This fabulous bonus is for all Gold collection members....AG folks look forward to this very unique special feature... a terrific treat.
GAUNTLET NEWSLETTER: The Armorial Gold newsletter is called the Gauntlet, and you will find it at a special site for Gold members. Featuring heraldry and software tips, the Gauntlet provides a sneak peak of up-coming Bonus Art, new symbolism and dictionary updates, new product information, and much more. A colourful addition to our member resources.
THE TARTAN WEBSITE: The Armorial Gold Tartan site features over 500 high resolution Tartans in Jpeg format, scanned from actual cloth. You can download them as you need them. Scottish Clan tartans, Scottish District & Special tartans, and Canadian Provincial tartans. These tartans make fantastic backgrounds for heraldry and craft projects.
Q: How can we make money using Armorial Gold art?
A: Although most folks buy Armorial Gold products for their own enjoyment, designing coats of arms for themselves, friends and family tree, many buy Armorial Gold products to start or add to a business. You can print, imprint, silk-screen, embroider, sublimate, etch, engrave, emboss, carve and more, on any material, using AG art, and sell the finished product. It's a great way to make extra money with a very low investment.
Q: Do you design custom coats of arms?
A. We do. If you don't want to buy the Gold collection or Family Design collection and design your own coats of arms, the heraldic artists at Armorial Gold can design it for you. The first thing you need to do is email the office stating the surname and country of origin.
Q: Why are your collections in Vector Art?
Vector images are made up of many individual, scalable objects. These objects are defined by mathematical equations rather than pixels, so they always render at the highest quality. Vector images are defined by math, not pixels. They can be scaled up or down without any loss of quality.
Vector art is key for printing. Since the art is made from a series of mathematical curves it will print very crisply even when resized. For instance, one can print a vector logo on a small sheet of copy paper, and then enlarge the same vector logo to billboard size and keep the same crisp quality.
Because they're scalable, vector-based images are resolution independent. You can increase and decrease the size of vector images to any degree and your lines will remain crisp and sharp, both on screen and in print.
Another advantage of vector images is that they're not restricted to a rectangular shape like bitmaps. Vector objects can be placed over other objects, and the object below will show through (a required feature when designing coats of arms). Vector images have transparent backgrounds. Here are the main vector file formats:
wmf. svg, cgm, ai, cdr, eps, pdf
Bitmap images (also known as raster images) are made up of pixels in a grid. Pixels are picture elements; tiny dots of individual color that make up what you see on your screen. They have a solid background and cannot be increased or decreased in size without losing resolution. Typically used for photos and scanned-in images, and where true to life renderings are needed (photos). Here are the typical raster (bitmap) file formats:
bmp, tiff, gif, jpeg, psd, mac, png,
You need graphic software that will allow you to open and edit vector images. Check out our vector format page where you will find a partial list of software. If you're not sure whether you can work with the file formats offered you can ask for a free sample.
If you don't have software you can go to our FAQ section and download a free copy of Serif Draw (easy to use and the price is right).
Q: Are the art collections royalty-free?
A: Yes. There are no royalty fees, and your license to use Armorial Gold art, is good for life!
Q: How long have you been in business?
A: We were in development from 1999, opened a test site in 2000, and started (officially) on the Internet in 2001 and have over 3500 customers worldwide.
Q: How do I know I can read the files?
A: Before you make any purchase we encourage you to ask for a Sample. All Armorial Gold™ files are available to you in either WMF (Windows), or CDR (Corel Draw). Both are Vector type formats that do not lose their resolution when enlarged.
Click HERE to request a sample
If your software can import or insert graphic files in this format you can read Armorial Gold files.
If you are a Mac® user, our clients tell us you can read .WMF by using Adobe Illustrator 10+, Adobe CS, or Corel Draw for Mac…newer version of Adobe Illustrator opens both forrmats
SPECIAL NOTE FOR MAC
MAC OS X includes it with their platform
bundle. It is an award winning shareware. Once you have
loaded the software try an Armorial Gold Sample.
WMF Viewer and converter allows you to open wmf files on the Mac, and convert them to numerous vector and raster image formats including: PDF(vector), EPS(vector), JPG, GIF, TIF, PSD, PICT, PNG, BMP, SGI. Free to try-small fee to buy)
Q: What is the best software for Viewing and Editing Armorial Gold Art?
A: There are hundreds vector drawing and illustration software programs. The WMF is the most Internationally popular file format and opens in hundreds of desktop and draw and design programs. The Corel Draw (CDR) format opens in Corel Draw 8,9,10,11,12, X3, X4, X5, X6 and also opens in Illustrator 9,10,11,CS I, CS II, CS III and CS IV+
Here is a partial list that can read and edit the WMF format.
Serif Draw (a free edition is available)
Serif Draw (free wmf software-check with the office))
Paint Shop Pro (V 8 +)
Quark Express (PC)
Many Open Source Programs, such as OpenOffice (free)
For a more complete list go here: FILE FORMATS
.Q: Can we download the files rather than waiting for shipping?
A: Yes. If you wish to download rather than wait for shipping, simply check off "Free Download" in the Shipping Options on the order form. We will contact you to give you a user name and password so that you can access the download website. It is strongly recommended that you have high speed cable or a high speed phone line.
Q: Are there special Upgrade pricing for AG clients?
A: Yes. If you are an existing customer and wish to upgrade to a more current version of the software you purchased, special prices are available to you. This includes customers from when we first started on the Internet in 2001 to current customers. Click on Logo.
Q: What do our customers think?
Greetings to you all, Just received my order and want to express my gratitude for the bonus and my continued appreciation of your great product and wonderful service. I have been fortunate to have found you as I have learned a great deal and been inspired by your wonderful artwork. I have had many hours of fun playing with it. Many thanks… Dave
Hi Ryan; Letting you know that I made a few samples of the clan badges for my t-shirt shop and they are selling very well. Your art is so smooth, it makes it easy. I’ll probably get the Irish collection in a month or so. BTW thanks for helping me with changing some spellings on the banner....
Hello Mike/ I can’t believe how much art is included in the Gold collection. Last year I bought another collection (before I found yours). It has about 2500 images and I paid $99. The quality of your art is far superior, and 5 times the images...WOW!...like your newsletter, hope you’ll continue with providing helpful tips....
Good morning, Thank you for the bonus art. As always it is great. The level of support you provide customers would exceeds any expectation. In this months The Gauntlet, you indicate that there are 10 new additions to Das Wappen series and a Santa available by request via Email. I would like both if you please. Again thanks for your great products. I look forward each month to the bonus art. Dave
AG Team... What customer service! I can’t believe it. You guys are the best. Special thanks to Rick for helping me with my download....
Hi Ryan; Thanks for helping me create my family coat of arms....I’ve become quite popular with my friends, as everyone wants me to design a coat for them...
Rick; Thanks for helping me put my motto in the banner, and your advice on setting up my goat with chain and collar...
Mike; Just a note to thank you for your amazing customer service. I’ve been dealing with you for about 2 years now, and you guys are so quick and so helpful. Any chance of you coming up with a Russian collection?
Hi Mike; Thank you for translating the French blazon for me. Rietstap’s is a terrifc resource but my French is poor. I see you’ve got a French-English heraldry translator on the Member resources page, now. Very helpful...
AG Team. Got my Gold collection today and everyting is great...more art than I ever imagined. Thought I’d let you know.
Thanks Gretchen. For re-sending my password for the Member resources site. I need to download some tartans and a couple of textures...you’re a life-saver.
Hey Ryan; Thank you for creating the parted shield for me. Your customer service should get an award!
Folks; Thought I’d let you know how much I enjoy the monthly bonus art. It really is a treat. I frankly don’t know how you can do this for free. Keep it up.
Ryan; From the bottom of my heart, Thank You. I am still trying to learn, but at 70 yrs it is a bit difficult, and the help that I receive from you and Mike, has been truly phenomenal, and I really appreciate it. God Bless.
Would like to express my appreciation for the superior customer service, Ryan. This is the second year that I have been doing business with AG, and I will continue to do so. The artwork is superb and the Customer service is top-notch!!
Dear Mike, Received the CD-ROM and must say I am impressed with the product and the versatility of your clipart - I shall certainly be singing your praises to all my fellow heraldists.
Mike, I am so pleased with your service. Just thought I'd give you a pat on the back. You deserve it. Thanks again.
Q: What reference material does AG use when researching coats of arms and/or Family Shields?
A: Here’s a list of some of our principal sources:
1-Rietstap’s Armorial General; it was compiled in the late 19th century by Johan Baptiste Rietstap from the Netherlands, and contains some 130,000 blazons of European Families.
2-Burke’s General Armory; a registry of Armorial Bearings for England, Scotland, Ireland and Wales. Sir Bernard Burke, Ulster King of Arms
3-Dizionario Storico-blasonico delle famiglie nobilie notabili Italiane; probably the best resource for Italian coats of arms; it was authored by G. B. Di Crollalanza in 1886 and features about 1400 blazons.
4-The Encyclopaedia Heraldica, 1828, by William Berry, who was the registering clerk for 15 years, for the College of Arms.
5- A Complete Body of Heraldry, Edmondson, Joseph, 1780
6- Grosses Wappenbuch, Johann Siebmacher's (1605); nobility of Bavaria, Austria, Hungary, Croatia, Bukovina, the Baltic states, Alsace, and numerous other kingdoms and principalities on the continent…
7-Irish Families-Edward MacLysaght , former Chief Herald of Ireland.
8- Irish Arms-by Paul Murtaugh
9- La Methode du Blazon-C.F. Menestrier
10-Diccionario de Heraldica-J.A. Schnieper, one of our Spanish resources.
11-Armorial Lusitano-a Portuguese resource, by Zairol
12-Bolton’s American Armory-Charles Knowles Bolton, American Heraldry
13-L'Heraldique Napoleonienne-Philippe Lamarque
AG has hundreds of reference books in its Library…
Q: How does AG determine which coat of arms/family shield to feature?
A: First, one must accept that Heraldry is not an exact science. In the periods of early heraldry, blazons (descriptions) were recorded by hand and accordingly the written records were subject to interpretation. Heraldic writers often differed in their descriptions because of this but also, because arms granted by heraldic authorities were based on, in many cases, the “spoken” word of the registrant.
Many surnames do not have a coat of arms; some have 1, others have hundreds. AG attempts to determine the oldest on record. If this is not immediately known, usually the first in a blazon manuscript is chosen; this does not mean it’s the oldest, as suggested by some heralds.
AG does its best not to use name variants or anglicized versions of a surname; rather, it uses the exact spelling as originally registered. Genealogical experts suggest that each name can have 6-8 spelling variants, with many having 20 or more; some online databases use this assumption to bolster their number of arms featured, and display the same arms for all of them. This practice is not recommended as many of the spelling variants they assign the same arms to, actually had distinct coats of arms registered.
Please keep in mind that coats of arms were granted to individuals not surnames. However, it's perfectly acceptable to display a coat of arms granted to someone with whom you share the same surname. The coats of arms provided by Armorial Gold are in most cases, based on arms recorded hundreds and hundreds of years ago.
Q: What is Your Refund Policy?
A: As with all Digital Art, there are no refunds. This prevents folks from copying the art to their hard-drive, then seeking a credit or refund. If any of the art is damaged, we will replace it, without charge.
Q: What happens if my computer crashes and I lose my AG art?
A: It is the responsibility of AG members the make the appropriate backs-ups. However, if your crash (or any other incident) happens within 6 months of purchase, we will provide you with a free replacement.
Q: Do you have a License agreement?
A: Yes, as is the case with all digital art. Here is the Link: License Agreement
We hope your questions have been answered, if not, please feel free to contact us.
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