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License Agreement
Q: How do I pay for my purchase?
A: VISA,
MASTERCARD, AMERICAN EXPRESS, DISCOVER. Once you’ve
completed the online form you will be sent an email to
confirm your purchase. CD's are shipped out on the next business day
by Air Post and there's never any shipping or handling charges with
Armorial Gold. If you choose to download your purchase your user
name and password will be emailed to you, once your order is
confirmed.
If you don't want
to use a credit card you can send payment through any Western Union
office in your City, or you can also send payment by Bank Transfer
also known as a Wire-Transfer, where funds are transferred from your
Bank to ours.
Q: What if the Shopping Cart or Check-out
doesn't work for me?
A: Sometimes
it's a setting on your computer that is blocking access to the cart.
In your Internet Tools settings, you should have one for
cookies...this should be set at "enable all cookies". Close the
internet and log back on, and try the Armorial Gold cart again. If
it still does not work for you, you can go direct to
www.paypal.com . Click on the
"send money" button and use our email to send the money to: info@heraldryclipart.com.
Put in the amount of your purchase, the product you want, list your
address, and tell us if your prefer the free download or free
shipping option. You can pay by Visa, Mastercard, Amex, or Discover,
and membership is not required. Once we receive confirmation from
Paypal, you will be contacted by the office with confirmation.
Q: How do I know I can read the files?
A:
Before you make any purchase we encourage you to ask for a
Sample. All Armorial Gold™ files are available to you in either
WMF (Windows), or CDR (Corel Draw). Both are Vector type formats
that do not lose their resolution when enlarged.
Click
HERE to request a sample
If your software can import or insert
graphic files in this format you can read Armorial Gold
files.
If you are a MacŪ user, our clients tell us
you can read .WMF by using Adobe Illustrator 10+, Adobe CS,
or Corel Draw for Mac…
SPECIAL NOTE FOR MAC
USERS
If you don't have Mac graphic software that can read the wmf
file format we suggest you download Mac software called "GraphicConverter"
It opens 175 file formats, including wmf, and converts to
over 75 by single file or by "batch". Here is the link.
MAC OS X includes it with their platform
bundle. It is an award winning shareware. Once you have
loaded the software try an Armorial Gold Sample.
http://lemkesoft.com/en/graphdownload.htm
Q: What is the best software for Viewing
and Editing Armorial Gold Art?
A: There are hundreds vector drawing and illustration software
programs. The WMF is the most Internationally popular file
format and opens in hundreds of desktop and draw and design
programs. The Corel Draw (CDR) format opens in Corel Draw
8,9,10,11,12, X3, and also opens in Illustrator 9,10,11,CS I, CS II
Here is a partial list that can read and edit the WMF
format.
Serif Draw
Corel Draw
Smart Draw
Illustrator (PC)
Illustrator For Mac V 10
or greater
Freehand (PC)
Companion Software
MS Publisher
Print Shop
Paint Shop Pro (V 8 +)
Adobe Pagemaker
Quark Express (PC)
FREE WMF SOFTWARE FOR PC
FREE SOFTWARE
Click on the link above and when you get to the
Serif Draw Page, Click on "download now"
Here's a brief tutorial (Needs to be followed
carefully) The People from Serif will send you an "unlock" code by
email. Once you open the Serif Software and have a Blank page in
front of you, use "Insert" then select "Picture Wizard", then Select
"Other Pictures", then Select Windows Metafiles. It will then show
all your folders and files. Find where you saved the Armorial Gold
file(s). Click on one of the folders and this reveals the files.
Select a file and click Open. Move your mouse on the blank page, and
click once with your mouse. It's as simple as that.
When you are opening Armorial Gold files, make sure
they have a wmf file extension.
You can do this until you have all the images you
want. If you want to group images, go to "edit" and Choose "select
all", then go to "arrange" and select "group"
To move an image around the page, make sure it is
grouped. Click once on the image and while holding down you mouse
key, drag the image where you want it.
To reduce or enlarge the image, make sure it is
grouped. Click once on the image. Move your mouse cursor to any
corner, and while holding down your mouse key, drag from the corner
arrows.
To change the color of an image, ungroup it
(arrange/ungroup). You then can click on any part of the images,
then click on the color you want (color palette on your right)
To Center the Image on the Page. Group the image,
click once on it, and go to “arrange” then align, choose Center (in
both columns),
To save the file. You can select “file” then “save.
This will save in the Serif Draw format and the file can only be
opened in Serif. If you choose “file” then “export” you then can
save in a number of file formats.
Note: this free software is for the WMF
format.
Q: Can we download the files rather than
waiting for shipping?
A: Yes. If you wish to download rather than wait for shipping,
simply check off "Free Download" in the Shipping Options on the
order form. We will contact you to give you a user name and password
so that you can access the download website. It is strongly
recommended that you have high speed cable or a high speed phone
line
Q: Are there special Upgrade pricing for
AG clients?
A: Yes. If you are an existing customer and wish to upgrade to a
more current version of the software you purchased, special prices
are available to you. This includes customers from when we first
started on the Internet in 2001 to current customers. Simply send us
an email, with your name and the product you have.
info@heraldryclipart.com
Q: Does Armorial Gold undertake private
vector art work?
A: Yes. We take school emblems, military
badges and logos, hand drawn coats of arms, institutional logos and
the like, re-draw them and provide the finished product in vector
format. Armorial Gold’s vector drawings are recognized worldwide;
they are actually hand drawn and not simply put through a software
program. To get a quote, send a jpeg image to
Armorial Gold. Vector formats available include, wmf, ai, cdr,
pdf (for Mac), cmx and others.
Q: What do our customers think?
A: Here are just a few of the E-mails we have received:
Just received the British Fleet collection-I am in awe! Last
month I purchased a coat of arms online for $35.00. It was emailed
to me as a jpg file; for $30.00 more I got 3100 coats of Arms from
you, and in vector format. Your art is far superior...I don't know
how you do it...I might even go in the coat of arms business..
On the same day I downloaded my Gold collection. I designed coats
of arms for all my family tree. Just a note to thank you for helping
me with one I couldn't figure out, and to say how impressed my wife
and I are with your Bonus art site...I am looking forward to next
month...
First of all, I just wanted to say a big THANK YOU VERY MUCH for
the products! They're just AMAZING and I'm having a lot of fun
design my own Coat of Arms and some other designs I intend to
incorporate in the history and traditions of my future family. Also,
your team is great and I'm always treated well whenever I had any
questions. Feels like family (I'm being very honest).
I'd like to start out by saying what a great experience I've had
with AG's heraldry clipart. I felt nervous when I dropped down the
$100+ to get it, but set about working with the artwork in just a
few minutes and found Serif's DrawPlus program works well and has an
easy learning curve. I love the .wmf file format, it's easy to work
with and has allowed me to design some truly stunning pieces with
almost no talent on my part!
I have just received the magnificent AG clip art cds that I
ordered and am BLOWN away!!! Many thanks for such great work!
Awesome! Thanks for the fast reply and bonus. By the way, your
product is simply amazing. Very thorough, well-organized and the art
is fantastic.
I wanted to drop you a line about my recent purchase of your
clip-art. I purchased the $99.00 gold package and in my opinion it
is worth every penny. I am very, very satisfied. The artwork is
detailed and beautiful. The artwork on other people's t-shirts
selling on the Internet is very inferior.
I just wanted to drop you a line and let you know I received my
order yesterday morning. I am very impressed with your response and
service. Being in the customer service industry myself, all I have
to say is AWE-SOME.
Thank you so much for the copy of Armorial Gold received today.
It's a terrific piece of software, very professionally presented.
I'm having great fun with it already, and just wanted you to know
how much it is appreciated.
While I am not overly familiar with .wmf files, I can see the
benefit of vector graphics. Now I just have to learn how to utilize
them properly! The package is great and and the artwork awesome,
very impressed, I am looking forward to using them with my own
heraldry! Thanks and good work.
I'm gonna cry! It's SO WONDERFUL, Mike you and your staff are
truly Gods and Goddesses of the art. Wherever I go I always mention
your stuff and website and plan to also find a place for your link
on my own website, you are the best. Thank you again
Thank you very much. You really are very nice and very human in
response, considering this day of automation. I haven't had time to
look at all that I have downloaded, but what I have seen, I am very
happy with. I hope to purchase more of your delightful packages very
soon, when I have decided which I would like, although they all look
terrific and very good value. The bonus of the tartans was a great
surprise to me. They are so real and make a great backdrop to the
Coat of Arms. Many thanks for your Kind attention in sorting out my
queries, with such patience
Some time ago I purchased your Heraldry Clipart and I must
confess it sat on the shelve. Today is the first time I had a chance
to use it. Wow, I am impressed both with your product and what I was
able to do with it. In a matter of just four hours I created a three
page, 12 coats-of-arms, armorial for my wife's Anglo-Irish and
Scottish ancestors using your clipart and Adobe Illustrator. I was
able to find all the images I needed, even a fly for the Muschamp
arms!
I think as well it would be appropriate to comment on your
product since I purchased it. In the hundreds of times I have
utilized it, it has been a fantastic resource on so many levels,
that I could not really manage without it. This in itself is also
one of the reasons for my email to you about the upgrade.
Q: What reference material does AG use
when researching coats of arms and/or Family Shields?
A: Here’s a list of some of our principal sources:
1-Rietstap’s Armorial General;
it was compiled in the late 19th century by Johan Baptiste Rietstap from
the Netherlands,
and contains some 130,000 blazons of
European Families.
2-Burke’s
General Armory; a registry of Armorial Bearings for England, Scotland,
Ireland and Wales. Sir Bernard Burke, Ulster King of Arms
3-Dizionario
Storico-blasonico delle famiglie nobilie notabili Italiane; probably the
best resource for Italian coats of arms; it was authored by G. B. Di Crollalanza
in 1886 and features about 1400 blazons.
4-The
Encyclopaedia Heraldica, 1828, by William Berry, who was the registering
clerk for 15 years, for the College of Arms.
5- A Complete
Body of Heraldry, Edmondson, Joseph, 1780
6-
Grosses Wappenbuch,
Johann Siebmacher's (1605); nobility of Bavaria, Austria, Hungary, Croatia,
Bukovina, the Baltic states, Alsace, and numerous other kingdoms and
principalities on the continent…
AG has
hundreds of reference books in its Library…
Q:
How does AG determine which coat of arms/family shield to feature?
A: First,
one must accept that Heraldry is not an exact science. In the periods of early
heraldry, blazons (descriptions) were recorded by hand and accordingly the
written records were subject to interpretation. Heraldic writers often differed
in their descriptions because of this but also, because arms granted by heraldic
authorities were based on, in many cases, the “spoken” word of the registrant.
Many surnames do
not have a coat of arms; some have 1, others have hundreds. AG attempts to
determine the oldest on record. If this is not immediately known, usually the
first in a blazon manuscript is chosen; this does not mean it’s the oldest, as
suggested by some heralds.
AG does its best not to use
name variants or anglicized versions of a surname; rather, it uses the exact
spelling as originally registered. Genealogical experts suggest that each name
can have 6-8 spelling variants, with many having 20 or more; some online
databases use this assumption to bolster their number of arms featured, and
display the same arms for all of them. This practice is not recommended as many
of the spelling variants they assign the same arms to, actually had distinct
coats of arms registered. Please keep in mind that coats of arms were granted to
individuals not surnames.
Q: What is Your Refund Policy?
A: As with all Digital Art, there are no refunds.
This prevents folks from copying the art to their hard-drive, then
seeking a credit or refund. If any of the art is damaged, we will
replace it, without charge.
Q: Do you have a License
agreement?
A: Yes, as is the case with all digital art. Here is
the Link:
License Agreement
ARMORIAL GOLD’S PRIVACY
POLICY
Our Commitment Armorial Gold is committed to
respecting your privacy and protecting your personal information.
This Privacy Statement explains the current information management
practices at our website. The handling of all personal information
by Armorial Gold Heraldry Services is governed by the Freedom of
Information and Protection of Privacy Act (FIPPA). We are committed
to protecting your privacy whether you are browsing for information
or conducting business with Armorial Gold electronically. When you
visit our Web site, we will not collect your personal information
unless you choose to use and receive online products and services
that require it. For transactions involving credit cards, Armorial
Gold systems use up-to-date security protocols to ensure the
integrity and confidentiality of information and systems. Cookies
The Armorial Gold website uses cookies. Cookies are generally used
to make it more convenient for users to move around our website. If
you choose, they may be used to make it easier and faster to browse
our site. These types of cookies need to be stored on your
computer's hard drive. Cookies used by Armorial Gold are encrypted
to make the information in cookies unreadable to anyone except
Armorial Gold. More information External Links Disclaimer: Our
website may link to other sites created and maintained by other
public and/or private sector organizations. We provide these links
solely for your information and convenience. When you link to an
outside website, you are leaving the Armorial Gold website and our
information management policies no longer apply.
Thumbnail Viewers
WINDOWS
Windows XP Windows offers, through their Explorer file
manager, a terrific thumbnail viewer. Go to your explorer file
manager and click on any AG folder, to list all the images in
that folder. Go to the top command bar, select “View”, then
select “ Thumbnails”. You then see thumbnails of all the images
in that folder. XP views many file formats, however you may have
to have the graphic program loaded.
FREE IMAGE VIEWER -IRFANVIEW This is a great little software
program that, at this writing, is free. It allows you to view
images as thumbnails and makes it easier to find the images you
need. Here is the site address where you can download Irfanview.
When you open the software, use File/Thumbnails-this will show
your directories. You can expand or reduce the display window by
using your mouse to drag the outer edges. Irfanview also
displays CDR files as well.
http://www.irfanview.com/
ST Thumbnails Explorer is shareware (Try Before You Buy)
application. You can download full-function trial version and
try it 30 days absolutely free. Views WMF, CDR, AI and a myriad
of other file formats.
http://www.softfields.com
MAC WMF VIEWERS
Lemke Graphic Converter. Certainly the most popular of the
cross platform viewers for the Mac....full screen images display
and powerful converter features. This is shareware and there is
a small fee. Here's their address:
http://www.lemkesoft.de/
WMF viewer for Mac by Cristallight....This is shareware and
currently sells for $9.95. Many new improvements of late, and
now offers full screen thumbnail views. Here's their address:
http://www.cristallight.com
We hope your questions have been answered,
if not, please feel free to contact us.
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